I recently had the privilege of doing Customer Support emails. I actually enjoy this, as it allows me to keep up with what’s going on with our members and customers and see if there are areas of improvement.
I was absolutely shocked and dismayed by the way people today compose emails! They sound like a bunch of 4 year olds demading things… I want, I want, I want…. Such rudeness!
This is not a great impression to make on another business and is that the way you want your customer support representatives treated? I think that so many people today are so used to digital communication, that they forget common courtesy.
Let’s look at this another way. If you walked into a room, with thousands of business people, and you walked up to someone that you didn’t know and said…
Do you do this…? Can I expect this…? What is this…? How do I…? I want this…
That person will proabably be taken aback from the barrage of questions. No introduction either. Is this how you want to be treated?
A simple Hello or Hi and my name & company is goes a long way and it is polite. I would never walk up to someone and just start slamming them with questions. When we visit trade shows, we go up to a wholesale supplier and introduce who we are and what we do. We then start asking about their business and what it is that they provide and can possibly provide to our members to see if they would be a good fit for our Directory of Certified Wholesalers. We can only hope that our members email our listed genuine wholesale suppliers in the same manner.
So when you compose emails, don’t forget the Hello, Goodbye or the Thank you! Most importantly, don’t forget your NAME! We LOVE to know who we are answering!
Our CEO, Chris Malta, wrote about this situation in his eBook “Starting Your Internet Business Right”. You can download and read the eBook HERE. In this eBook, he provides a lot of tips and advice for starting and running your business.