{"id":1605,"date":"2024-12-11T09:00:00","date_gmt":"2024-12-11T13:00:00","guid":{"rendered":"http:\/\/www.worldwidebrands.com\/blog\/?p=1605"},"modified":"2024-12-10T13:02:52","modified_gmt":"2024-12-10T17:02:52","slug":"how-to-prevent-fraudulent-orders-and-chargebacks-for-your-online-store","status":"publish","type":"post","link":"https:\/\/www.worldwidebrands.com\/blog\/how-to-prevent-fraudulent-orders-and-chargebacks-for-your-online-store\/","title":{"rendered":"How to Prevent Fraudulent Orders and Chargebacks"},"content":{"rendered":"\n<p>There are many\u00a0practices put into place in order to ensure customer safety with credit card companies when someone buys online. Unfortunately there isn&#8217;t much that the credit card companies offer to help merchants. But what they do provide will be a big help. Keep reading to learn about how to Prevent Fraudulent Orders &amp; Chargebacks. You will learn how to recognize problem orders and how the security features that the credit card companies DO offer are important and how to effectively use them. <\/p>\n\n\n\n<p>This is important, because ignoring the\u00a0problems and receiving a large number of chargebacks will create\u00a0issues with your\u00a0merchant account provider and could ultimately end up with your merchant account\u00a0cancelled and your reputation ruined.<\/p>\n\n\n\n<p>You need to take the appropriate steps to ensure the safety of your business. Remember, you take on this responsibility all by yourself. You will not get outside assistance from your merchant provider or from the credit card companies if you blatantly accept fraudulent orders.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Recognize Fraudulent Orders<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.worldwidebrands.com\/blog\/wp-content\/uploads\/2024\/12\/scammer-1024x683.jpeg\" alt=\"prevent fraudulent orders from scammers like this!\" class=\"wp-image-6147\" style=\"width:402px;height:auto\" srcset=\"https:\/\/www.worldwidebrands.com\/blog\/wp-content\/uploads\/2024\/12\/scammer-1024x683.jpeg 1024w, https:\/\/www.worldwidebrands.com\/blog\/wp-content\/uploads\/2024\/12\/scammer-300x200.jpeg 300w, https:\/\/www.worldwidebrands.com\/blog\/wp-content\/uploads\/2024\/12\/scammer-768x512.jpeg 768w, https:\/\/www.worldwidebrands.com\/blog\/wp-content\/uploads\/2024\/12\/scammer-1536x1024.jpeg 1536w, https:\/\/www.worldwidebrands.com\/blog\/wp-content\/uploads\/2024\/12\/scammer-2048x1365.jpeg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>Here are some\u00a0signs of a potential fraudulent order to help trigger you into action;<br> <strong>1. The order is LARGE or\u00a0totals\u00a0a\u00a0HIGH dollar amount.<br><\/strong>Large orders that contain several quantities of the same\u00a0product or orders that are made up of mostly high ticket\u00a0items are a good indication of fraud. Anything that is out of the norm is something to watch out for. Because if you normally get orders around the $50.00 mark, but all of a sudden get an order for $1000. Then you should take a closer look at that purchase. <\/p>\n\n\n\n<p><strong>2. Orders shipped to the same address but used multiple credit cards to order multiple times.<br><\/strong>Pay close\u00a0attention to all previous and following orders if you suspect fraud. Many fraudulent buyers will place multiple orders\u00a0one\u00a0after another with different card numbers and then move\u00a0on to attack another website.<\/p>\n\n\n\n<p><strong>3. Shipping Warnings<br><\/strong>A lot of fraudulent orders\u00a0are from international consumers. So be mindful of all international orders. Another shipping warning is\u00a0if the\u00a0customer\u00a0used a different shipping address that differs from their billing address for the order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Credit Card Company Services to Help Prevent Fraudulent Orders<\/h2>\n\n\n\n<p>There are a few things that credit card companies offer to help prevent fraudulent orders and to help you decide if you want to immediately decline an order;<br> <strong>1. CSC, CVV, CV2, CVC, CCV &#8211; Card Security Codes<br><\/strong>It doesn&#8217;t matter what you call it, it&#8217;s all the same thing; Card Security Code, Card Verification Value, Card Verification Code, Card Code Verification. It&#8217;s the little 3 numbers on the back of your Visa, MasterCard or Discover Cards, or the 4 numbers on the front of your American Express card. Requiring\u00a0your customers to\u00a0enter these numbers\u00a0while placing\u00a0an order\u00a0will give you a match or no match result. Non-matched CVC&#8217;s are a good indication of fraudulent orders and the order should be set to be automatically declined.<\/p>\n\n\n\n<p><strong>2. AVS<\/strong> &#8211; <strong>Address Verification<\/strong><br>Address Verification Service is an important feature from your merchant provider. If the billing address that the customer provides doesn&#8217;t match what is on file with the cardholder, that is an indicator of a fraud purchase. Discover card will auto-decline any order that has a no match for AVS, but the other credit card companies will not, so most fraud customers will use the other types of cards.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Things You Can Do To Prevent Fraudulent Orders<\/h2>\n\n\n\n<p><strong>1. Simply do not accept international orders.<br><\/strong>The AVS, doesn&#8217;t check international addresses.\u00a0As a result, the address cannot ever be verified for the order. Not accepting international orders all together will help prevent fraud orders. However, if you do decide to accept international orders, keep in mind the location of the purchase. <em>One important thing to note, AVS will often check Canada orders.<\/em><\/p>\n\n\n\n<p><strong>2. Call the customer.<br><\/strong>The easiest and most effective way to deter fraud is to call the customer! Simply call them to thank them for their purchase and let them know you simply want to verify their shipping address for their order. If you can&#8217;t reach them because they gave you a fake telephone number, that is a good indicator of fraud.<\/p>\n\n\n\n<p><strong>3. Check your customer out.<br><\/strong>If you are wary of a transaction, then know your customer! Not only do your customers need to understand and know who you are, you need to know who your customer is as well. There are free sites online to help you do a couple of things&#8230; <strong>Reverse telephone lookup.<\/strong> Take the customers phone number and put it into a reverse phone search.\u00a0Check\u00a0to see the location of the phone number, and if the number is listed, it will even\u00a0give you with names and a portion of their address so you can verify the telephone. Do this before calling the customer! <\/p>\n\n\n\n<p>With all of the social sites online, most people have a<strong> Facebook account<\/strong>. Search your customers name with their location, and see if you can narrow down the social sites that may belong to your customer. You can then check them out there too.<\/p>\n\n\n\n<p><strong>Google Maps!<\/strong> Entering the customers address into a google search will give you a satellite view of their home address. If the address provided is a mail service or points to a non-residential address, that will help in determining fraud as well.<\/p>\n\n\n\n<p>Yes, this may\u00a0make you feel\u00a0a\u00a0little bit like a stalker! But, you are just protecting your business! Remember, you don&#8217;t have to do these things with all of your orders, just ones that you feel may be non-legitimate and you are a little worried about so you can stay ahead to prevent fraudulent orders.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Accepting Fraud Orders Leads To Chargebacks<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"501\" height=\"750\" src=\"https:\/\/www.worldwidebrands.com\/blog\/wp-content\/uploads\/2024\/12\/chargebackpaperwork.jpeg\" alt=\"you get chargebacks if you can't prevent fraudlent orders\" class=\"wp-image-6149\" style=\"width:297px;height:auto\" srcset=\"https:\/\/www.worldwidebrands.com\/blog\/wp-content\/uploads\/2024\/12\/chargebackpaperwork.jpeg 501w, https:\/\/www.worldwidebrands.com\/blog\/wp-content\/uploads\/2024\/12\/chargebackpaperwork-200x300.jpeg 200w\" sizes=\"auto, (max-width: 501px) 100vw, 501px\" \/><\/figure>\n<\/div>\n\n\n<p>The dreaded chargeback! If a customer doesn&#8217;t recognize a charge on their card, they typically contact their credit card company to do a chargeback instead of talking to the merchant first. So a chargeback is having the credit card company step in to get your money back. It is highly effective for the consumer, but bad for the merchant.<\/p>\n\n\n\n<p>Following are things you need to have in place <strong>before you even start accepting orders<\/strong> in your online store. Having these items will help deter chargebacks as well as answer chargebacks. <br><br><strong>1. Contact\u00a0Information<\/strong><br>One of the biggest reasons for a chargeback is that the customer doesn&#8217;t recognize the charge. Have your contact information easily accessible by your customers. Make is as easy as possible for them to call you, instead of immediately calling their bank. Make sure that their credit card statements will show your store name and telephone number so they can reach you about the order.<\/p>\n\n\n\n<p><strong>2. Policies<br><\/strong>Make sure to post all your shipping and refund policies on your site and provide them to the customer in many areas. On their receipts, on the\u00a0checkout page and etc.<\/p>\n\n\n\n<p><strong>3. Confirmations<br><\/strong>Always email a confirmation of their order. If the email bounces back, that is a sign of fraud.<\/p>\n\n\n\n<p><strong>4. Shipping Reasons<br><\/strong>Another big reason for a chargeback is the customer claiming they didn&#8217;t receive what they ordered. To help with that, always have tracking on all packages and\u00a0in some cases (espeically a large order)\u00a0pay additional\u00a0for a signature required upon delivery.<\/p>\n\n\n\n<p>The above items will help you with deterring&nbsp;fraud, but it also gives you fuel to&nbsp;fight a chargeback. When you receive a chargeback, it will be for one of two main reasons; 1. the customer doesn&#8217;t recognize the charge and 2. the customer didn&#8217;t receive what they ordered. What you respond with will help the merchant provider determine whether the claim is&nbsp;valid or false. Always respond with what they ask for, but provide more if you can too. The more information you give, the better.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Respond To A Chargeback<\/h2>\n\n\n\n<p>We have a specific way that we respond to chargebacks and this will help you put together an outline of what you need when you respond to the bank.<\/p>\n\n\n\n<p><strong>1. Customer name, address, telephone number, email address, date of order, cost of order and&nbsp;what they ordered.<\/strong><br>\nWe list this information first when responding to a chargeback.<\/p>\n\n\n\n<p><em>Example: Customer John Doe, located at 123 Main\u00a0Street, Anytown, FL\u00a0123456, telephone; 555-555-5555, purchased on 7\/19\/2024 a\u00a0set of hot sauce scented candles from our store at CandlesSmellAwesomeSauce.com.\u00a0After purchase, we immediately sent a confirmation of the order to the provided email address; johndoe@comcast.net<\/em><\/p>\n\n\n\n<p><strong>2. Merchant Receipt<br><\/strong>Next, provide a copy of the merchant receipt that shows AVS Matched. (address verification)<\/p>\n\n\n\n<p><em>Example: Following is a copy of our merchant receipt that shows AVS matched. The built in AVS helped us to determine that this wasn&#8217;t a fraudulent\u00a0charge.<\/em><\/p>\n\n\n\n<p><strong>3. Shipping &amp; Tracking Information<\/strong><em><br><\/em>Keep all tracking numbers and shipping addresses on file. Go to your shipping provider&#8217;s site, and use the tracking number to get a screen shot of the delivery information.<\/p>\n\n\n\n<p><em>Example: We shipped the customer&#8217;s order to the same address that was provided as the billing address. On 7\/20\/2024 we shipped via UPS with the tracking number 123456789. This item was sent and delivered to 123 Main Street, Anytown, FL 123456. Following is a screen shot of UPS&#8217;s site at ups.com that shows the order was delivered.\u00a0<\/em><\/p>\n\n\n\n<p><strong>4. Tracking Customer Communication<br><\/strong>If the customer at any time contacted you via email or phone, document it. Keeping records of your customer communication will assist you with fighting a chargeback. Also see if your shopping cart provider has IP tracking. Having an IP address for all your customers will also help in determining fraud and fighting fraud. You can use IP lookup services online to verify the customer&#8217;s location.<\/p>\n\n\n\n<p><em>Example: Additionally, we have communicated with this customer on 2 occasions. The first occasion was via email when the customer asked us about the hot sauce candles they ended up ordering. Please find a copy of that communication below.<\/em><\/p>\n\n\n\n<p><em>The second occasion where we communicated with this customer was when we called the number provided on 7\/19\/2024, and verified the order and ship to address.<\/em><\/p>\n\n\n\n<p><em>We also use IP tracking for all orders. The customer ordered with the IP address; 123.45.6789 which matches their location in Anytown, FL<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Stay Diligent! <\/h2>\n\n\n\n<p>As long you as are mindful of all orders, keep good records &amp; communicate the important things to your customer (and often). You won&#8217;t receive many chargebacks. The ones that you DO receive, may actually be valid fraud orders that slipped through by accident, and no one can be faulted. Because even as much as you do to prevent fraudulent orders, sometimes they will sneak in. Then unfortuatnely you will have to eat the cost of it.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are many\u00a0practices put into place in order to ensure customer safety with credit card companies when someone buys online. Unfortunately there isn&#8217;t much that the credit card companies offer to help merchants. But what they do provide will be a big help. Keep reading to learn about how to Prevent Fraudulent Orders &amp; Chargebacks. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":6144,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[324],"tags":[403,402,351,328,12,120,108,1230,1231,62,64],"class_list":["post-1605","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","tag-chargebacks","tag-credit-card-fraud","tag-home-based-business","tag-online-business-2","tag-online-retail","tag-online-retailer","tag-online-retailers","tag-prevent-fraud","tag-prevent-scams","tag-selling-online","tag-selling-products-online"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>How to Prevent Fraudulent Orders and Chargebacks<\/title>\r\n<meta name=\"description\" content=\"Prevent fraudulent orders and chargebacks! Learn essential strategies to protect your online store and ensure smooth transactions.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.worldwidebrands.com\/blog\/how-to-prevent-fraudulent-orders-and-chargebacks-for-your-online-store\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"How to Prevent Fraudulent Orders and Chargebacks\" \/>\r\n<meta property=\"og:description\" content=\"Prevent fraudulent orders and chargebacks! Learn essential strategies to protect your online store and ensure smooth transactions.\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.worldwidebrands.com\/blog\/how-to-prevent-fraudulent-orders-and-chargebacks-for-your-online-store\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Worldwide Brands Blog\" \/>\r\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/worldwidebrandsinc\" \/>\r\n<meta property=\"article:published_time\" content=\"2024-12-11T13:00:00+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.worldwidebrands.com\/blog\/wp-content\/uploads\/2024\/12\/fraud-scaled.jpeg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\r\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"Tisha Hedges\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:creator\" content=\"@worldwidebrands\" \/>\r\n<meta name=\"twitter:site\" content=\"@worldwidebrands\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tisha Hedges\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.worldwidebrands.com\/blog\/how-to-prevent-fraudulent-orders-and-chargebacks-for-your-online-store\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.worldwidebrands.com\/blog\/how-to-prevent-fraudulent-orders-and-chargebacks-for-your-online-store\/\"},\"author\":{\"name\":\"Tisha Hedges\",\"@id\":\"https:\/\/www.worldwidebrands.com\/blog\/#\/schema\/person\/cc73706e935f531617ddbe5550bb759f\"},\"headline\":\"How to Prevent Fraudulent Orders and Chargebacks\",\"datePublished\":\"2024-12-11T13:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.worldwidebrands.com\/blog\/how-to-prevent-fraudulent-orders-and-chargebacks-for-your-online-store\/\"},\"wordCount\":1784,\"commentCount\":4,\"publisher\":{\"@id\":\"https:\/\/www.worldwidebrands.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.worldwidebrands.com\/blog\/how-to-prevent-fraudulent-orders-and-chargebacks-for-your-online-store\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.worldwidebrands.com\/blog\/wp-content\/uploads\/2024\/12\/fraud-scaled.jpeg\",\"keywords\":[\"chargebacks\",\"credit card fraud\",\"home based business\",\"online business\",\"online retail\",\"online retailer\",\"online retailers\",\"prevent fraud\",\"prevent scams\",\"selling online\",\"selling products online\"],\"articleSection\":[\"Customer Service\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.worldwidebrands.com\/blog\/how-to-prevent-fraudulent-orders-and-chargebacks-for-your-online-store\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.worldwidebrands.com\/blog\/how-to-prevent-fraudulent-orders-and-chargebacks-for-your-online-store\/\",\"url\":\"https:\/\/www.worldwidebrands.com\/blog\/how-to-prevent-fraudulent-orders-and-chargebacks-for-your-online-store\/\",\"name\":\"How to Prevent Fraudulent Orders and Chargebacks\",\"isPartOf\":{\"@id\":\"https:\/\/www.worldwidebrands.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.worldwidebrands.com\/blog\/how-to-prevent-fraudulent-orders-and-chargebacks-for-your-online-store\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.worldwidebrands.com\/blog\/how-to-prevent-fraudulent-orders-and-chargebacks-for-your-online-store\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.worldwidebrands.com\/blog\/wp-content\/uploads\/2024\/12\/fraud-scaled.jpeg\",\"datePublished\":\"2024-12-11T13:00:00+00:00\",\"description\":\"Prevent fraudulent orders and chargebacks! 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